Customer Service Representative – GBS

About the role

The GBS Customer Service Representative role at UPS focuses on delivering high-quality support to customers by handling inquiries, investigating issues, and ensuring timely resolution of cases.

Key responsibilities

• Field inbound calls and respond to customer inquiries with professionalism.
• Enter and investigate case details, gathering all relevant information.
• Monitor the progress of each case to ensure efficient resolution.
• Document all incoming information and evidence related to customer concerns.
• Complete cases by confirming that all issues have been resolved to the customer’s satisfaction.

Required profile

• Strong verbal and written communication skills.
• Excellent attention to detail and ability to follow procedures.
• Problem-solving mindset with a focus on customer satisfaction.
• Ability to work in a fast-paced environment and handle multiple cases simultaneously.

Required skills

What we offer

• Permanent employment with a global Fortune 500 organization.
• Commitment to a workplace free of discrimination, harassment, and retaliation.
• Opportunities for professional growth within UPS’s extensive network.