Customer Service Representative

About the role

UPS is seeking a dedicated Customer Service Representative to join its global team. In this role you will be the primary point of contact for customers, handling inquiries and ensuring timely resolution of issues.

Key responsibilities

• Field inbound calls and respond to customer inquiries with professionalism.
• Document incoming information and create case records in the system.
• Investigate customer concerns, gather evidence, and follow up until the case is resolved.
• Monitor the progress of each case and communicate status updates to customers.
• Maintain accurate records and ensure compliance with company policies.

Required profile

• Strong attention to detail and ability to follow investigative procedures.
• Excellent written and verbal communication skills.
• Ability to work independently while collaborating with internal teams.
• Commitment to delivering high‑quality customer service.

Required skills