GBS Customer Service Rep
UPS · Astraviets
Job description
About the role
The GBS Customer Service Representative at UPS provides front‑line support to customers, handling inquiries, documenting concerns, and driving cases to resolution.
Key responsibilities
- Field inbound customer calls and respond to inquiries.
- Input and investigate customer cases, gathering all relevant information.
- Monitor the case‑resolution process to ensure timely and accurate outcomes.
- Document incoming information and maintain detailed case records.
- Investigate evidence and follow through until each case is completed.
Required profile
- Strong attention to detail and ability to follow investigative procedures.
- Effective communication skills for interacting with customers and internal teams.
- Ability to work independently while adhering to UPS policies and standards.
Required skills
What we offer
- UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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Published 1 месяц таму
Expires праз 3 тыдні
47 views · 0 interested
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UPS
Astraviets