GBS Customer Service Representative
UPS · Astraviets
Job description
About the role
Explore your next opportunity at a Fortune Global 500 organization. As a GBS Customer Service Representative you will join a rewarding culture and work with talented teams that help you become better every day. This permanent position focuses on delivering high‑quality service to UPS customers, investigating their concerns, and ensuring each case is resolved efficiently.
Key responsibilities
- Provide customer service and field inbound calls.
- Input and investigate customer cases, documenting all relevant information.
- Document incoming information regarding the customer's concern.
- Monitor the case resolution process and investigate all evidence until the case is completed.
Required profile
- Strong communication skills and ability to handle customer inquiries.
- Attention to detail for accurate documentation.
- Ability to investigate and analyze case information.
- Demonstrated skill and passion for delivering excellent customer service.
Required skills
What we offer
- Permanent employment with UPS.
- An inclusive workplace free from discrimination, harassment, and retaliation.
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Published 1 месяц таму
Expires праз 3 тыдні
47 views · 1 interested
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UPS
Astraviets