Customer Service Case Resolution Representative

About the role

UPS is seeking a dedicated Customer Service Case Resolution Representative to join its global support team. In this position you will be the primary point of contact for customers, handling inbound inquiries, investigating issues, and ensuring each case is resolved efficiently and accurately.

Key responsibilities

• Field incoming calls and emails from customers regarding service issues.
• Document all relevant information and evidence related to each case.
• Investigate, analyze, and track the progress of cases until resolution.
• Coordinate with internal teams to gather required data and updates.
• Maintain accurate case records in the system and provide status updates to customers.

Required profile

• Strong verbal and written communication skills.
• Excellent attention to detail and ability to follow procedures.
• Customer‑focused mindset with a problem‑solving attitude.
• Ability to work independently and as part of a team.

Required skills

What we offer

• Permanent employment with a Fortune Global 500 company.
• Opportunities for professional growth within a worldwide logistics network.
• Supportive and inclusive workplace culture.