GBS Customer Service Rep

About the role

The GBS Customer Service Representative will join UPS’s Global Business Services team to provide front‑line support for customers. You will handle inbound inquiries, document case details, investigate issues, and follow the resolution process until each case is closed.

Key responsibilities

• Receive and field customer calls and emails.
• Enter case information accurately into internal systems.
• Investigate customer concerns by gathering evidence and collaborating with relevant teams.
• Monitor case progress and ensure timely resolution.
• Document all actions and outcomes for each case.

Required profile

• Strong communication skills and a customer‑focused attitude.
• Ability to analyze information and follow defined processes.
• Attention to detail and accurate record‑keeping.
• Comfort working in a fast‑paced, team‑oriented environment.

Required skills