Level 2 End User Computing (EUC) Engineer – Minsk

About the role

We are looking for a Level 2 End User Computing (EUC) Engineer to join our Minsk office. The role bridges frontline help‑desk support and infrastructure engineering, handling escalated technical issues and ensuring a productive end‑user environment.

Key responsibilities

• Resolve escalated tickets from Level 1 support involving OS, application, or network problems.
• Administer Active Directory/Entra ID, Group Policy and Microsoft 365 services (Exchange, SharePoint, Teams).
• Manage endpoint deployment and patching using MDM tools such as Intune, JAMF or SCCM.
• Configure and troubleshoot VPN, Wi‑Fi and basic network connectivity (DNS, DHCP).
• Support imaging and deployment processes for new hardware roll‑outs.
• Oversee hardware lifecycle – procurement coordination, warranty management and asset tracking.
• Diagnose recurring issues, identify root causes and improve processes.
• Mentor Level 1 engineers and contribute to internal documentation.
• Assist with large‑scale onboarding/off‑boarding and conference‑room AV system integration.
• Participate in on‑call rotation for after‑hours critical incidents.

Required profile

• 2–4 years of IT support experience, including at least one year handling Tier 2 escalations.
• Strong knowledge of Windows and/or macOS administration.
• Hands‑on experience with Active Directory, Entra ID and Microsoft 365 admin centre.
• Proficiency with MDM/endpoint management tools (Intune, JAMF, SCCM or similar).
• Solid troubleshooting skills across hardware, operating systems and basic networking.
• Excellent communication skills and ability to explain technical concepts to non‑technical users.
• CompTIA Network+ or Security+ certification is a plus.

Required skills

• Windows administration
• macOS administration
• Active Directory / Entra ID
• Microsoft 365 (Exchange, SharePoint, Teams)
• Intune, JAMF, SCCM
• VPN and Wi‑Fi configuration
• DNS, DHCP troubleshooting
• Hardware imaging and deployment
• AV system support
• CompTIA Network+ / Security+ (optional)