Map Data Analyst – Customer Feedback & OSM Editing

About the role

Mapbox is looking for a detail‑oriented analyst to review and act on large volumes of customer feedback related to search, navigation and map data. You will combine data analysis, ground‑truth verification and OSM editing to improve the quality of our mapping products.

Key responsibilities

• Review and triage customer feedback on road geometry, attributes, POIs, incidents, etc., meeting team SLA.
• Perform root‑cause analysis using satellite imagery, street‑level photos, OSM and local ground‑truth sources.
• Make high‑quality edits to OSM and internal datasets following established guidelines.
• Escalate issues outside the team’s scope (routing, search, engine) to the appropriate engineering groups.
• Identify patterns, produce investigative reports and suggest workflow improvements.
• Collaborate closely with teammates, managers and engineers to refine tools and processes.

Required profile

• Quick learner able to switch between projects and maintain high accuracy.
• Strong logical reasoning and independent problem‑solving.
• Comfortable with repetitive, high‑volume tasks while preserving data quality.
• Excellent communication skills in English (B1 or higher).
• Resilient under stress and adaptable to rapid changes.
• Willingness to work onsite for the first three months and attend periodic team sprints.

Required skills

• SQL
• Python
• JavaScript
• Low‑code technologies for data automation
• AI tools for information retrieval and workflow optimization
• OSM data model understanding and editing experience
• Jira and Confluence

What we offer

• Hybrid/remote work flexibility.
• Private health, dental and income protection plans.
• Family‑first policies including maternity/paternity leave.
• Lifestyle spending account for health, wellness and personal growth.
• Mental health support for employees and dependents.
• Paid time off, company holidays and volunteering days.