Sales Force Effectiveness Management - Affiliate

About the role

The Field Customer Engagement Lead is a field-based leader, line manager, catalyst and coach who oversees a team of Patient Journey Partners (PJPs) and Customer Experience Partners (CEPs). The role drives the implementation of disease area and product strategies across the field, optimizes account planning and generates high-impact insights. It is based 70-80% in the field, 20-30% in the office, with business trips accounting for 50% of the time.

Key responsibilities

• Lead, coach and develop a team of PJPs, covering performance measurement, feedback and career development
• Build field capabilities such as account planning, regional market analysis, insights generation and consultative persuasion, and train the team in commercialization excellence
• Foster a culture of trust and psychological safety, and guide the team through organizational change
• Co-create the country strategy with other ET members and provide coaching on its implementation
• Act as a CRM-system ambassador, ensuring field staff use CRM tools and customer engagement platforms to capture real-time insights
• Design and deploy the country's omnichannel customer engagement framework
• Take ownership of compliance, the Roche Code of Conduct, local SOPs and adverse event reporting
• Serve as primary point of contact for key strategic accounts, hospitals and C-suite executives, and represent Roche at regional events and forums
• Lead DAN and local projects and work closely with DANs to implement network initiatives

Required profile

• University degree in Science, Business or Economics (advanced Life Sciences degree or MBA is an asset)
• Minimum 3 years of leadership in the pharmaceutical or biotechnology sector
• Proven experience managing, coaching and developing field teams
• Professional fluency in English and local languages such as Russian and/or Belarusian

Required skills

• Coaching and interpersonal skills (e.g. Co-Active Coaching)
• Analytical skills with EpiCX and CRM tools, and experience with AI