Customer Service Representative – Global Business Services

About the role

The Global Business Services (GBS) Customer Service Representative provides front‑line support to UPS customers. In this role you will handle inbound inquiries, document issues, and guide each case through to resolution.

Key responsibilities

• Provide direct customer service via phone and other channels.
• Input and investigate customer cases, gathering all relevant information.
• Monitor the progress of each case to ensure timely resolution.
• Document incoming information and evidence related to customer concerns.
• Close cases only after all evidence has been reviewed and the issue is fully resolved.

Required profile

• Strong attention to detail when documenting case information.
• Ability to investigate and follow up on customer issues until completion.
• Effective communication skills for handling inbound calls.

Required skills