Field Customer Engagement Lead (Affiliate)

About the role

Roche is hiring a Field Customer Engagement Lead (affiliate) in Minsk, Belarus. The role is field-based (70-80%), with 20-30% office work and 50% allocated to business trips across the country. As a line manager, coach and catalyst, the lead oversees a team of Patient Journey Partners (PJPs) and Customer Experience Partners (CEPs), optimizes account planning and drives insights generation for disease area and product strategies.

Key responsibilities

• Lead, coach and develop the PJPs and CEP team, covering performance measurement, feedback and career development
• Build field capabilities such as account planning, regional market analysis, insights generation and consultative persuasion
• Train the team in Roche's commercialization excellence framework and guide them through organizational change
• Co-create the country strategy with other enterprise team members and coach its implementation
• Act as CRM-system ambassador and design the country's omnichannel customer engagement framework
• Ensure compliance with the Roche Code of Conduct, local SOPs and vigilance reporting
• Serve as primary point of contact for key strategic accounts and hospitals, and represent Roche at regional events and forums
• Lead high-impact DAN and local projects and work with DANs to implement network initiatives

Required profile

• University degree in Science, Business or Economics (advanced Life Sciences degree or MBA is an asset)
• Minimum 3 years of leadership in the pharmaceutical or biotechnology sector
• Proven experience managing, coaching and developing field teams
• Deep knowledge of healthcare systems, local regulatory and payer environments and account planning
• Professional fluency in English and local languages such as Russian and/or Belarusian

Required skills

• Analytical use of market data and digital tools (EpiCX, CRM)
• Coaching skills (e.g. Co-Active Coaching)
• Agile leadership in cross-functional squads and matrix structures